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Terms and Conditions

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

Postage Delivery

Items will be sent within 2 days of ordering unless stated otherwise on item description. All orders within Australia are sent registered parcel Australia post and will reach you within 3-6 days once sent. Postage is $10.00. For all orders over $200 postage is FREE.

International parcels are sent registered mail Australia Post with a delivery time of 5-14 days. Cost is $10. For orders over $200 postage is FREE.

PLEASE NOTE: Although all attempts are made to send items out within 2 days JBJ reserves the right to take as long as 1 month to send your item. You will be notified as soon as you order of the length of time before posting.

Items will be packaged in a pillow box good for gifts.

Jewels by Jacqueline packaging

Change of Address

Jewels by Jacqueline cannot be held responsible for an incorrect address being entered on your order. If your delivery address differs from the one given on Paypal checkout please notify me ASAP and I will make all attempts to correct the information.


Bespoke and Limited edition items are sold until sold out and will not be repeated.
I am always making one of a kind pieces for customers so feel free to email me if there are changes you would like made to an item you have seen online.

Tarnish prevention

Silver will naturally oxidize a bit but to prevent extreme oxidization
-do not spray perfume directly on item
-do not wear item directly after applying moisturizer or other lotions
-take your jewellery off before swimming and showering

Gold plating care

Gold items are plated but will wear well if the following step are taken
-do not spray perfume directly on item
-do not wear item directly after applying moisturizer or other lotions
-take your jewellery off before swimming and showering
-do not wear your piece every day

A re-plating service is available for a fee of $20 please email me for this information.

Oxidised silver

Some items are oxidized to create a black antique look. The oxidization does wear off to leave the piece still antique but no longer solid black. Some chains are oxidized so please read the item description carefully. If there is an item with an oxidized chain and you would like it swapped for a polished silver chain this is possible just send me an email.


Keep your jewellery wrapped in a soft cloth preferably in a box or something that is covered. To clean you can use a silver polishing cloth also wash with dish soap and a toothbrush. For the best clean I recommend seeing your local jeweler.

Returns Policy

I am not responsible for faulty items purchased from a stockist of JBJ.
Any item purchased online that is faulty will be refunded or exchanged once I have received the item back. I will also refund your return postage cost. JBJ is not responsible for return items that are lost in the post. So I suggest returns be sent via express parcel or registered Australian post. Please include the receipt for your postage in the return parcel otherwise I will not refund the postage cost.

If you are simply unhappy with your purchase I will refund your money or exchange the item for you. I will not be responsible for the return postage cost. I will however incur the return postage fee if you want an exchange.


All items are copyrighted and should not be reproduced by any party other than Jewels by Jacqueline.

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